Privacy policy

# Privacy Policy

Last updated: December 18, 2024

This Privacy Policy describes how LiveGrounded ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from livegrounded.co (the "Site") or otherwise communicate with us (collectively, the "Services").

## Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

## How We Collect and Use Your Personal Information

### Information We Collect Directly from You
- Basic contact details: name, address, phone number, email
- Order information: billing address, shipping address, payment confirmation
- Account information: username, password, security questions
- Shopping information: viewed items, cart contents, wishlist items
- Customer support communications

### Information We Collect through Cookies
We automatically collect information about your interaction with the Services ("Usage Data") through cookies and similar technologies, including:
- Device information
- Browser information
- Network connection details
- IP address
- Site interaction data

### Information We Obtain from Third Parties
We may obtain information from:
- Shopify (our ecommerce platform provider)
- Payment processors
- Other service providers who support our Site and Services

## How We Use Your Personal Information

1. Providing Products and Services
- Processing payments
- Fulfilling orders
- Managing your account
- Arranging shipping
- Handling returns and exchanges
- Enabling reviews

2. Marketing and Advertising
- Sending promotional communications
- Displaying targeted advertisements
- Improving our marketing effectiveness

3. Security and Fraud Prevention
- Detecting and preventing fraudulent activity
- Protecting account security
- Maintaining service integrity

4. Customer Communication
- Providing support
- Responding to inquiries
- Improving our services

## How We Disclose Personal Information

We may share your information with:
- Service providers (payment processors, shipping partners, analytics providers)
- Marketing partners including Shopify
- Affiliates within our corporate group
- Legal authorities when required by law
- Business partners in case of merger or acquisition

## Security and Data Retention

While we implement reasonable security measures, no system is completely secure. We retain your personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.

## Your Rights and Choices

You may have rights to:
- Access your personal information
- Request deletion of your data
- Correct inaccurate information
- Receive a copy of your data
- Opt out of marketing communications
- Withdraw consent for data processing

## Children's Data

Our Services are not intended for children, and we do not knowingly collect information from individuals under 18.

## Contact Information

For questions about our privacy practices or to exercise your rights:
- Phone: (513) 201-3272
- Email: support@livegrounded.co
- Address: 1615 West Pomona Street, Santa Ana CA 92704, United States