Shipping policy
Shipping Policy for LiveGrounded Products
Processing Time: Once your order is placed, it is processed and ready for shipment within 72 hours. We strive to handle your orders efficiently, even during peak periods.
Current Shipping Delays: Due to exceptionally high demand and our commitment to maintaining the quality of our organic products, our factory is operating at full capacity. The meticulous process involved in sourcing and handling organic materials may contribute to delays. We appreciate your patience and understanding during this time. This may attribute to another 5-10 day delay for certain orders.
Estimated Delivery Times:
- United States: 16-24 Days
- Canada: 12-24 Days
- Europe: 16-28 Days
- Australia: 12-18 Days
- Singapore: 10-12 Days
- Japan: 10-12 Days
Please note, these times are estimates and actual delivery times may vary based on location, customs, and other logistical factors.
Guaranteed Shipments: We guarantee every shipment. If for any reason your package does not arrive, or there are issues with the delivery, you are eligible for a refund or a free replacement.
Shipping to APO Bases: We do ship to APO bases. Please be aware that shipments to APO bases may take longer due to specific military handling and processing requirements. We recommend considering alternative addresses for quicker delivery when possible.
Expedited Shipping: Expedited shipping is available at an additional cost. This option is ideal for urgent orders of $150-$200 or more. Please contact our support team to arrange expedited shipping.
Contact Us: For any queries regarding your order or shipping options, please contact our customer support at support@livegrounded.co.
Call Us Toll Free: (513)201-3272
Thank you for choosing LiveGrounded. We are committed to delivering your products as swiftly and safely as possible.